Pearl Embroidered Mesh Ballet Flats

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to monitor your package in real time. Tracking updates may take 24–48 hours to appear after shipment. If you haven't received your tracking information within 5 business days of placing your order, please contact our support team and we'll be happy to help.

Absolutely. All transactions on our store are processed through encrypted, SSL-secured connections. We do not store your credit card information: your payment details are handled exclusively by our certified payment processor, which complies with PCI DSS (Payment Card Industry Data Security Standard). Your personal and financial information is always protected.

We process orders quickly to ensure fast delivery, so changes and cancellations must be requested within 3 hours of placing your order. Please contact us immediately if you need to make any modifications. Once an order has been fulfilled and shipped, we are unable to make changes, but you may be eligible to return the item under our return policy.

If your tracking shows your order as delivered but you haven't received it, please check with neighbors or your building's mail area first, as packages are sometimes left in unexpected spots. If your order is past the estimated delivery window with no tracking updates, contact us at within 30 days of your purchase and we will investigate immediately. We are committed to making sure every customer receives their order or receives a full refund.

Yes, all products sold on our store are 100% authentic. We work exclusively with verified suppliers and authorized distributors to ensure every item meets quality standards before it reaches you. If you ever receive a product that does not meet your expectations, please reach out to us within 7 days of delivery and we will make it right whether through a replacement or a full refund.

This policy establishes clear rules regarding returns, refunds, and exchanges for all orders placed at
Bellepasso. Our goal is to ensure full transparency and a smooth experience for every customer.

1. Return Request Timeframe

Customers have up to 30 calendar
days from the date of delivery to request a return or report any issue with a product.

To be eligible, the item must:

• Be unworn and free from signs of use or damage

• Be in original condition with tags attached

• Include original packaging and any accessories

2. Defective Products

2.1 Confirmed Defect

If a product is confirmed to be
defective upon delivery, the standard resolution will be a replacement of the
same item at no additional cost to the customer.

If the customer declines the
replacement, Bellepasso may, at its discretion:

• Offer a partial refund corresponding to the value of
the item; or

• Grant store credit equivalent to the value of the item.

2.2 Multiple Defective Items

If more than one item in the
same order is found to be defective, the order will be reviewed as a whole. The
company may offer a replacement, store credit, or partial refund based on the case evaluation.

3. Exchanges and Returns Due to Personal Preference

Requests for exchanges or
returns based on personal preference including but not limited to not liking
the product, change of mind, or fit and comfort expectations not being met do
not automatically qualify for refunds.

In such cases, no full or
partial refunds will be issued without the return of the purchased item. Any
alternative resolution, if offered, is provided strictly at the company’s sole
discretion.

4. Refunds

Refunds are issued only in cases
expressly covered by this policy and only after the returned item has been
received and approved.

When applicable:

• Refunds apply exclusively to the value of the paid
product

• Shipping, handling, and customs fees are non-refundable

• Refunds will be processed to the original payment method within 7 to 10 business days after approval

• Requests involving dissatisfaction related to fit, appearance, or personal preference do not qualify for refunds

5. Return Shipping

• Customers are responsible for return shipping costs

• Bellepasso does not provide prepaid return labels

• Receipt of returned items is not guaranteed without valid tracking information

6. Order Cancellation

All orders enter processing
immediately after payment confirmation to ensure fast preparation and dispatch.

• Cancellation requests are accepted only within 2 hours of order placement

• After this period, cancellation cannot be guaranteed as the order may already be in processing

• Customers are responsible for reviewing all order details before completing the purchase

7. Delivery Issues and Claims

Customers must report any
delivery-related issues, including non-receipt, within 30 calendar days from
the confirmed delivery date.

After this period, Bellepasso
is not responsible for lost, missing, or undelivered packages, and no
replacements, refunds, or compensation will be provided.

8. Commercial Solutions

In certain situations involving
dissatisfaction or change of mind, Bellepasso may offer, at its sole
discretion, an alternative solution to avoid returns.

• Shipment of one alternative product chosen by the
customer at no additional cost; or

• Allowing the customer to retain the originally received
product

This option does not grant an
automatic right to a refund, does not imply acknowledgment of a defect, and is limited to one resolution per order. Acceptance of this solution shall be
considered final resolution.

9. Contact

To initiate any request, please
contact us at:

📧 hello@bellepasso.com

Please include your order number and a clear description of your request.